PRODUCTIVITY

At Value Hospitality, we believe that multitasking and a multi-skilled workforce will add value to an organisation’s activities. We also pay special attention to ensure that staff prioritise and schedule their work, plan for peak periods and reallocate resources according to operational needs. Teamwork and all these approaches increase productivity, create a better working environment and generate better customer response times. We not only practice teamwork within a department of a hotel in between departments and also across hotels. This way knowledge and expertise are shared not only within a hotel but across all our hotels.

The massive expansion in information technology has revolutionized the industrial landscape and brought numerous tools to the market. At Value Hospitality, we complement various work methods with these tools to improve productivity in many hotel operations. We believe that combining IT solutions with job tasks increases productivity, which in turn produces higher revenue per employee. We have developed many proprietary softwares that allows us to ensure tasks are scheduled and completed accurately and on time. Exception reports coming on a timely basis from these databases allow us to pay attention to any area that is not completed or not on time.

On the broader front, we continually invest in the training and development of our people, as they are the driving force behind any hotel operations. We ensure that there are systems and procedures in place to ensure that tasks and jobs are running smoothly and that service standards are met. As we believe in and practice continuous improvement, our systems and procedures are continually improved and updated with the support of all our people.

We try our best to raise the morale and motivation amongst staff. Towards this end, we encourage an open, fair and transparent work environment and we create opportunities for staff to increase their skills and become a more knowledgeable workforce. As a result of all our combined efforts, the productivity and efficiency in many hotels under our management experience remarkable improvements.

As a result of our productivity focus without forsaking customer service, we manage to achieve high revenue per employee. Employees receive high service charge compensation per month, this together with our practice of paying incentive bonuses on a quarterly basis ensures that morale of the staff is very high.