MANAGEMENT TEAM

Mr. Dennis Tan
B.Sc. and M.Sc. in Industrial Engineering

Mr. Tan has been in various businesses during his working life. In 1988, he represented a group of investors in taking over “The Prince” Hotel, Kuala Lumpur, and up-graded it from a 3-star hotel to a 4-star hotel, the “Park Avenue” Hotel. The hotel was then sold to the Melia Group. This turnaround and upgrade made RM40 million in profits for the investors in a period of 1½ year. A qualified consultant in the management field, Mr. Tan, on top of managing Value Hospitality, conducts all management training in the company. Mr. Tan is a specialist in Management Information Systems. He specialises in productivity improvements and is very focused on customer satisfaction.

Mr. John Augustin
B.A. in Hotel Management

Mr. Augustin has been in the hotel industry since 1981. He has worked in the sales department of various resort hotels and his last assignment was as Director of Sales of Holiday Inn, Penang before joining Value Hospitality. He has been General Manager of: Merit Sri Sayang Resort Apartments, Penang; Value Inn, Klang; Brisdale Value Inn, Kuala Lumpur; and Beverly Hotel, Bintulu.

In Value Hospitality, Mr. Augustin specialises in sales especially in conjunction with travel agents both in Malaysia and around the world for the promotion of all Value Hospitality properties.

Mr. Martin Gerber
MBA in TQM

Mr. Gerber, a Swiss national, has been in the hotel industry since 1974. He has worked in the kitchen in various restaurants and Hilton hotels around the world. He is a specialist in the cook chill method in the kitchen.

Mr. Gerber specialises in European cuisine in Value Hospitality. As a specialist in the cook chill method, he is on the leading edge of cooking technology. With a shortage of chefs in the kitchen, the trend is towards the cook chill method of food preparation.

Ms. Cindy Lim
Diploma in Purchasing

Ms Lim was in the music field and is a qualified pianist and organist. She is a qualified music teacher and examiner.
Prior to joining Value Hospitality, she held positions as Purchasing Manager, Disco Manager and subsequently the Advertising and Promotion of the Hotel and Outlets at the “Park Avenue” Hotel.

In Value Hospitality, she handles purchasing, co-ordinates all musical activities and plans advertising strategy and promotional activities.

Ms. Monica Louis
Diploma in Hotel Management, “Les Roaches” Switzerland

Monica did her training in F&B in Switzerland in fine dining and at Bistro in Zurich, Switzerland. Being a hotelier, she is passionate about employee development, quality standards and customer satisfaction. She is trained in TQM, Customer Satisfaction, Six Sigma and holds a certificate in Management Development.

Monica has 20 years of working experience in the hospitality industry, both in local and international hotels at managerial level including the Equatorial Hotel, Hilton, NPC and ParkCity Everly Hotel Bintulu. At present she is the General Manager for the Klang Valley properties of the Value Hospitality Group.

Mr. Lau Hon Wan
Bachelor of Information Technology

Mr. Lau is in charge of Group IT responsibilities and was instrumental in setting up various ERP programs in the company that simplify job tasks and allows the company to track the performance of service staffs. He also installed the Lotus Notes system for the group.

Ms. Lalitha Panjaseram
Graduate Member of the Institute of Chartered Secretaries & Administrators (ICSA UK), LLB University of London (External), Certificate of Legal Practice

Lalitha, started out with Value Hospitality as a management trainee in Human Resource and later Front Office, before going on to pursue her legal qualification. She was called to the Malaysian Bar in September 2004 and has since joined Value Hospitality again – this time looking after human resources and legal matters.