PUTRAJAYA: Telekom Malaysia Berhad (TM) strives to continue to elevate the experience of guests at Malaysian hotels when it signed a service agreement with Everly Group yesterday for the provision of its Hospitality Entertainment Solution.
Under this agreement, all hotels under Everly Group will be able to enjoy TM’S latest ICT and entertainment package comprising In-Building Broadband Solution (IBS), TM’s high-speed broadband (HSBB) network connectivity.
With this collaboration, Everly Group becomes the first hotel chain to subscribe to TM’s Hospitality Entertainment Solution for all of its eight hotels.
The eight hotels that will be provided with the Hospitality Entertainment Solution are The Everly Hotel Putrajaya, Parkcity Everly Hotel Bintulu, Sarawak, Parkcity Everly Hotel Miri, Everly Resort Hotel, Melaka, Prescott Hotel Medan Tuanku Kuala Lumpur, Prescott Hotel Sentral Kuala Lumpur, Prescott Hotel Kajang Selangor and Prescott Hotel Klang Selangor.
The solution is exclusively targeted at hospitality players, hotel businesses, retreat owners, resort owners/operators, hospitals, apartments, condominiums and any high tenancy building that requires wired/wireless internet access and uninterrupted TV viewing.
TM executive vice president (SME) Azizi A Hadi and TM SME Sales vice president Khadhir Elias signed the service agreement on behalf of TM while the Everly Group was represented by group managing director Dennis Tan and Parkcity Everly Hotel Miri manager Mok Pin Chuan.
Commenting on the new partnership, Azizi said the agreement indicated significant change for Malaysian SMEs involved in the hospitality industry.
“This comprehensive solution is specially developed to elevate the hotel guests’ experience and also to ease hoteliers’ technical management concerns as the solution provides high speed broadband internet access via TM’s Unify connectivity, world class entertainment via HyppTV, as well as a 24/7 call centre and customer support.
“The designated call centre will be managing any issues from the hotel management and the end users on Wi-Fi access and HyppTV channels. In short, the hotel focuses on what they do best – providing convenience and hospitality to their patrons and let us do the rest,” he said.
He added that this was in line with their ‘Business Made Easier’ aspiration to become the preferred communication and complete solution partner to SMEs in the nation.